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FAQ 2017-03-19T23:49:53+00:00
Do you move furniture? 2017-03-19T23:53:32+00:00

This really depends on the job. In most cases we will be bale to move a few items of light furniture out of the way whilst we clean. If there are many large items of furniture that require moving – there will be a small surcharge added to the bill.

Do you belong to any trade associations? 2017-03-19T23:53:12+00:00

We are member of the NCCA – The National Carpet Cleaners Association – A trade association for UK carpet cleaners that has strict criteria for joining, including requirements for full insurance, the right equipment and advanced training. This ensures that by choosing a NCCA approved member, you will have the reassurance your carpet cleaner is equipped for the job.
We are also Member and aproved service provided from Woolsafe Accociation.

How Often Should Carpets Be Cleaned? 2017-03-19T23:52:50+00:00

To extend the life of your carpet you will need to clean it often. A dirty carpet contains soil and debris that wear your carpet’s fibres. Carpet cleaning removes these damaging particles, leaving you with the question; How often should you clean your carpet?
How often will depend on how may people are in the home, are there any children and if you have pets and whether or not you have smokers in your home. Normally I would sugest to clean carpets every 12 to 18 months.

Is your work guaranteed? 2017-03-19T23:52:32+00:00

Yes, however we never make false claims to remove all stains, in some cases carpets and upholstery can be stained for life depending on the source. We do guarantee however to significantly improve the appearance of you carpet or sofa which is realistic.

What are your payment terms? 2017-03-19T23:52:12+00:00

Once the job has been completed we expect to be paid immediately, we accept all major credit and debit cards for payment, cash and cheque or bank transfer. This applies to both domestic and commercial customers.

If we wanted out carpets cleaned on a regular basis, do you offer discounts? 2017-03-19T23:51:52+00:00

Yes, for example if you had several rental properties and you needed the carpets cleaned fairly regularly we work out a very reasonable price, clubs and public houses can also benefit from our regular maintenance services. FAB Carpet Cleaning provide a high quality carpet and upholstery cleaning service in and around the Exeter, Devon and areas. Our technicians use the best equipment and chemicals, using hot water extraction to thoroughly clean the dirtiest carpets and rugs, leaving them clean and odour free.

Is there anything I need to prepare before you arrive? 2017-03-19T23:51:34+00:00

We ask if any breakables be removed from the rooms we will be working in. Movable objects like plant post, tables and ornaments would need to also be removed. A room full of clutter will slow our technicians down, the clearer the room the faster we work. If heavy objects like beds and sofas need moving please let us know before we arrive, in most cases we don’t charge extra to move furniture. Don’t worry about vacuuming that’s all part of the service we provide! FAB Carpet Cleaning provide a high quality carpet and upholstery cleaning service in and around the Exeter, Devon and areas. Our technicians use the best equipment and chemicals, using hot water extraction to thoroughly clean the dirtiest carpets and rugs, leaving them clean and odour free.

I just got quoted a price and it was quite a lot cheaper that yours? 2017-03-19T23:51:14+00:00

You have to ask yourself why? If something sounds too good to be true then there has to be a catch? It comes down to the old saying… you get what you pay for. We base our prices on our quality, skilled workmanship and this is achieved by using the best training, chemicals, and equipment available, we don’t cut corners or compromise when it comes to providing our customers with good service! We encourage the public to get several quotes and then decide what’s right for them, Lots of fly-by night carpet cleaners are available to clean your carpets and upholstery taking half the time to do the job and charging half the money, most of these firms leave a trail of destruction and misery behind them! Our specialist carpet cleaning insurance policy covers public liability and accidental damage to your property. FAB Carpet Cleaning provide a high quality carpet and upholstery cleaning service in and around the Exeter, Devon and areas. Our technicians use the best equipment and chemicals, using hot water extraction to thoroughly clean the dirtiest carpets and rugs, leaving them clean and odour free.

What about drying times? 2017-03-19T23:50:39+00:00

Using professional cleaning techniques, we can achieve excellent results without over wetting the carpets, we would open all windows front and back to allow air to circulate in the rooms, depending on the level of soil in the carpet will depend on the amount of water used to rinse. We can use high power air movers which can cut drying times down dramatically, on average carpets take around 2 hours to dry (upholstery can take longer) FAB Carpet Cleaning provide a high quality carpet and upholstery cleaning service in and around the Exeter, Devon areas. Our technicians use the best equipment and chemicals, using hot water extraction leaving them clean and odour free.